PROFILE
We are engaged in to Security, Identification & Automation industry comprising of Smart Card Printers, Biometric and Automation Products catering to Retail, Large Corporate, Hospital, Educational institutes as our key focus verticals. Going forward we are expanding to provide solutions and software application across key industry verticals.
We are looking for a Techno Commercial Executive who will play individual contributor role and will be ready to handle both technical and commercial aspects of the business. Incumbent will pursue specific goals in Technical support, lead generation, lead qualification and conversion.
JOB BRIEF
We are looking for a bright Techno Commercial Executive to provide Online and On-Site technical support to our customers. This individual will provide support via phone, web, email, chat and other channels as required. This individual will be responsible for business development in the given industry segment and territory and will be responsible for pre-sales as well as providing demo’s to customers as and when required. Individual will be required to expand company revenues within the defined industry and geographic area. A background in engineering or IT support is required.
RESPONSIBILITIES
RESPONSIBILITIES
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Will be responsible for business development and will expand market reach and revenues.
REQUIREMENTS
Engineering Degree in any stream and preferably with hardware course from a reputed institute or equivalent
3-4 years Proven working experience in technical support, IT support or as a technical engineer
Knowledge of Windows OS, Oracle RDBMS, Linux systems, various utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills in English
KEY RESPONSIBILITIES OF THE CANDIDATE
Individual will be responsible for providing Online & on-site support which includes identifying the faults related to hardware, software, configuration, networking, power supply problems, etc. Individual will be responsible for supporting the installation functions that include security installation, training the users, testing, documenting, and maintaining the quality standards. Individual shall participate in the meetings and makes recommendations so that the supporting services can be improved to ensure better satisfaction of the clients.
ESSENTIAL SKILLS
To ensure success as a field support engineer, an individual should be willing to travel extensively. Individual must be totally customer oriented and should be able to communicate with the clients in a clear and concise manner. Individual should be able to identify the business opportunities and provide relevant solutions for the same. Should be open to learn new things and constantly keep abreast with the latest technological trends that are happening in the relevant industry.
COMPENSATION DETAILS
Salary offered will be as per industry standards and depending on the candidate skills, academic background and the level of responsibilities that the individual is going to handle.
Excellent incentive is offered and is linked to the sales revenues and acheivemen of Sales targets.
Interested Candidates are requested to call on below contact details:
Sandeep Shetty
Director – Operations
Coursys Digitech India Pvt. Ltd
Mobile : +91 7400420360
Landline: 022-28110600
Email: info@coursys.in